Freight & Shipping:

Our standard freight charges are:

• Anywhere in New Zealand flat rate of $8.99  
• FREE shipping: In New Zealand we offer FREE shipping on orders over $150.
• Rural addresses (RD) $13.99
• Waiheke Island $15.99

 

How long does shipping take?

The usual delivery times are as follows:

• Christchurch and surrounding areas: 1-2 days.
• Rest of New Zealand: 2-3 working days.
• Rural delivery addresses: can take up to 10 working days.

 

Sales

Shopping on the internet should be quick and easy and it is our intention to make your entire shopping experience with us as pleasurable as possible.

We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Power Packs when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in a simple to understand language. If any part is confusing or not clear, please contact us.

Please note that from time to time, these terms and conditions may change. We therefore, recommend that you review these terms and conditions on a regular basis to identify any changes that may affect you.

Pricing

We will at all times use our best endeavors to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website are only current at that particular point in time and we reserve the right to alter our prices without prior notice. This may occur for example when products are on sale or when prices may change for various reasons.

Discount Codes

Discount codes cannot be used for products that are on sale, have already been discounted, package deals, pre-order items or in conjunction with any other promotion. They also cannot be used to buy gift vouchers.

 

International Customers 
Please contact us if you would like to purchase from overseas.

 

Title
Title for goods ordered on our site will pass to you when we receive payment in full for your order.

 

Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund for that part of the order that cannot be supplied. Samples supplied may vary depending on availability and supply. Power Packs reserves the right to change the samples based on supply.

 

Products Damaged in Transit 

All orders from our website will be delivered by independent courier companies. These couriers will use their best endeavours to supply you with the product you have ordered in good condition. If goods are damaged in transit, you will need to contact us within 48 hours of receiving your goods by e-mail. We will supply you with a replacement product once the damaged product has been returned. The freight cost incurred will be paid by Power Packs.

 

Products Lost in Transit 
All orders from our website will be delivered by independent courier companies. These couriers will use their best endeavours to deliver you products within 7 days of dispatch. If after 7 days from your purchase date your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an “official consignment note trace” with the courier company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product.

 

Faulty Products
Power Packs takes pride in supplying quality products. If goods are found to be faulty, as a result in a manufacturing defect, you must contact us within 7 days of delivery. We will endeavour to fix the fault. If we are unable to fix the fault, we will provide a replacement (once the product has been returned). If a replacement is not available we will provide a full refund.

 

Warranty
All warranties are manufacturer’s warranties. Manufacturers are entitled to attempt to repair a product before offering an exchange or refund. A  Power Packs receipt is required for proof of purchase. Warranty periods are as stated for individual items. The Manufacturer’s warranty begins from the date of invoice. Cost of freight for the returned product for repair, will be your responsibility. If the product is found to be faulty due to a manufacturing fault, Power Packs will reimburse the cost of freight for the faulty product.

 

Refunds
In the event of products not being available for supply to you after your order has been placed with us we will refund for either part of the order or for the entire order.

All refunds will be made the same way as the original payment method was made in favour of the person or entity on the original transaction.

 

SSL Encryption of financial information
When purchasing from  Power Packs your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. You can rest assured knowing that any credit card and sensitive financial information you provide Power Packs on its websites is fully secure.

We don’t store any sensitive credit card information on our website. Secure Socket Layer (SSL) encrypted protection is used for all credit card and financial transactions and this information is sent directly to our ordering processing centre.

SSL – is the leading security protocol on the Internet and is widely used by many companies in Australia and around the world. SSL does two primary things: 1) it validates the identity of a Website; and 2) it creates an encrypted connection for sending credit card and other personal data. When paying by credit card and entering your credit card details, you will note a “lock” icon at the top or bottom of your browser. If the lock is closed, you are on a secure SSL or TLS connection ; all your financial information is therefore securely encrypted.

 

Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.

 

Use of Graphics on our Website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it is essential that you use the actual written dimensions of each product when this is applicable.

 

Limitation of Liability
In no event shall Power Packs be liable for any indirect, special, incidental or consequential damages or loss including but not limited to loss of income, loss of use, loss of data, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Power Packs does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Power Packs. To the extent that Power Packs may be liable for a breach of a condition of The Trade Practices Act 1974 (other than a condition or warranty implied by section 69 of the Act), the maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.

 

Authority to Purchase from  Power Packs
By accepting our sales terms and conditions, you are acknowledging that you have the authority to enter into a commercial transaction with Power Packs. If you are under 18 years of age, you cannot enter into a transaction with Power Packs. Instead, you should seek the assistance of your parents or guardians. Commercial employees, purchasing on behalf of their company or business must have the appropriate company authority to enter into a transaction on the company’s behalf.

 

Force Majeure
Power Packs shall not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of Power Packs, and  Power Packs shall be entitled to a reasonable extension of time for the performance of such obligations.

 

Privacy Policy
Power Packs respects your privacy and is committed to protecting all the information you provide to us.

We value our relationship with you and appreciate that you may be concerned about the personal and financial information you may provide to us when you visit our website. Accordingly, we have developed this Privacy Policy to inform you about how we collect and use your private information. You can then make a choice about using the website.

When you visit the Power Packs website, personal information and non-personal data will be collected depending on the nature of your visit.

The Power Packs Privacy Policy covers all personal information and non-personal data collection.

 

Personal Information
Your personal information is respected and handled with the utmost of care. Personal information includes your name, address and other features of your identity including your user and contact details. This information supports the user relationship with Power Packs and is not used for any other purpose other than for use by Power Packs. You can rest assured knowing that Power Packs will not pass on or sell your personal information to any third party without your consent (or as required by law). The information is collected for the purposes of transactions conducted with Power Packs and for our in house marketing purposes. This enables us to improve the level of service we provide to you.

 

Non-Personal Data 
By visiting the Power Packs website, Power Packs may collect a variety of non-personal information such as:

• the time and date of your visit;
• the length of time you visit for;
• domain information;
• the pages and the number of pages you have viewed;
• your ISP details;
• the number of times you visit our website within a month;
• your IP address or proxy server’s IP address;
• the number, type and size of files you view;
• basic information regarding the website that referred you to our website;
• the version and type of internet browser you are currently using; and
• information about the type of operating system your computer uses.

This information is only used for statistical and website development purposes. This data is not associated with any specific personal identity. This information is primarily used for business analysis so Power Packs can improve user relationships by providing a more effective and efficient service.

 

How Your Information is Kept Secure

Credit card and other financial information are used only to process user payments. Power Packs does not retain credit card details and does not use this information for any other purpose.

If there is any matter or concern not clarified in these “Terms and Conditions” please notify us by email: powerpacks.cc@gmail.com and we will get back to you as soon as possible.

 

Company Details

Our company name is Power Packs.

Physical address: 31a Iverson Terrace, Waltham, Christchurch 8011

Tele: +64 27 2396625

Email: powerpacks.cc@gmail.com